Privacy Policy -

At Sarawak Travel we take the privacy of our clientele very seriously. The Privacy Policy, as described on this web page, explains the type of personal information we gather and the way in which we use it.


Sarawak Travel uses cookies in order to enhance the ease of use for the User. When accessing Sarawak Travel's website, you agree to the use of cookies in accordance with Sarawak Travel’s Privacy Policy. Our Company uses cookies in our website to aid certain functionality and help the User to have an enhanced experience during each visit.

Privacy of User Details

The web page of Sarawak Travel offers the User an opportunity to make an online purchase for the services ordered via the Company. To complete the form and continue with the payment, the User will be obligated to fill in a form with the precise details of the Card Holder. These details will be kept private with the strictest of confidence in the Company’s partner bank with no option to access for the Company.


By using our website, you hereby accept our Privacy Policy and abide by its Terms.

The personal information submitted and passed through our website (such as name, country of residence, phone number, e-mail address, travel preference, credit card details) will be used for the below actions and mentioned purposes:

  • Providing you with the services you booked through our website.
  • Providing you with invoices and payment statements and reminders.
  • Collecting payments from you.
  • Collecting feedbacks from you.
  • Dending you non-marketing commercial correspondence.
  • Providing you with any product updates or news on our services (with your explicit permission).
  • Sending you any email notifications (with your explicit permission and choice).
  • Proceeding with any enquiries and/or complaints you make or others make about you.
  • Keeping our website and our communications secure and prevent fraud.
  • Performing other actions that we have arranged together previously. 

Age of Consent

When making an order via our website, you state that you are at least the minimum age of majority in your state or province of residence. We will not be held responsible for any false information we receive from you.

Withdrawal of Consent

If you send us any request, or make any booking, and then change your mind about all or certain points, or the whole entirety of the booking, you must send us an e-mail at [email protected] In your e-mail you are kindly requested to state the reason for the withdrawal, or any types of change to be made, if you only simply decide to make some changes in the requested product or the booking.

Cancellation Policy

The cancellation and change policy refers to the rules directly regulating the refund of the amount paid to the Company via the online payment system used in this web page. Any withdrawal of credit card details and cancellation of the reservation may only be done before you make the said transaction through our online payment system. If the transaction was completed, and you prefer to cancel the booking anyway, the terms and conditions of that specific booking will apply only.

The mentioned cancellation and change policy for any certain type of specific services, ordered via the web page of Sarawak Travel, will be given to the User in the form of a contract, before approving the online payment.


Before disclosing via our web page any personal information of a third party, you must obtain said party's consent for both the disclosure and the processing of the aforementioned party’s personal information in accordance and acceptance of and with this policy. 

We reserve all rights to disclose any personal information you provide us with, if we are at some point forced by law or if you violate any of our Terms and Conditions. It should also be taken for granted that by nature of the system, the employees, agents, service providers or subcontractors of Sarawak Travel have access to and also the right to disclose all of the personal information that you hereby provide us with. This point is therefore valid as long as it is reasonable and necessary for the purposes set out within this Policy. 

Any disclosure of personal information to the employees, agents, service providers or subcontractors of Sarawak Travel does not refer to the Credit Card details of the Client. Sarawak Travel will not disclose any of your personal information, submitted through our website, to any third party other than what was stated above.